Shipping & Returns
🚚 Shipping
Free Shipping: Available for eligible products shipped within the 48 contiguous U.S. states.
Processing Time: Orders are processed within 4–5 business days. Once dispatched, you’ll receive a tracking number via email.
No P.O. Boxes: We do not deliver to P.O. boxes. Please contact support@vigorairride.com promptly if your address needs correction.
Duties, taxes, and import fees are the customer’s responsibility. We recommend checking with your local customs office before placing an order.
🔁 Return Policy
We accept returns within 30 days of delivery under the following conditions:
- Item is unused and in original packaging
- All parts and tags included
Return Shipping:
- Our error (wrong/defective item): We cover return shipping
- Customer change of mind: You cover return shipping
To request a return, email support@vigorairride.com with your order number, issue, and photos if applicable.
Refunds: Issued to the original payment method within 7 business days of receiving your returned product.
⚠️ Damaged Items
If your product arrives damaged, notify us within 48 hours.
- Email support@vigorairride.com
- Include order number, photos, and a description of the issue
- We'll review and resolve with a replacement or refund
🛑 Order Cancellation
Within 24 Hours: Cancel your order for a full refund before shipment.
After Shipment: You can still return it, but return shipping will be your responsibility.
💳 Payment Methods
We accept:
- Visa, MasterCard, American Express
- PayPal, Apple Pay, Google Pay
- Amazon Pay
📌 Important Notes
- Incorrect shipping addresses may delay or prevent delivery
- Returns must be pre-approved by our team
- International customers are responsible for all customs duties
📧 Need help? Reach out to us anytime at support@vigorairride.com