At VIGOR AIR RIDE, we are committed to providing high-quality, reliable air suspension products. Our 1-year warranty reflects this commitment by covering defects in materials and workmanship. However, improper installation or misuse is not covered under this warranty.
Warranty Coverage
Our 1-year warranty includes coverage for:
- Materials and Workmanship – Protection against defects in materials and craftsmanship of our air suspension products.
- Vigorlift Limited Lifetime Warranty – Our Off-Road Support products come with a Limited Lifetime Warranty for the original purchaser, ensuring they remain free from defects in workmanship and materials when used under normal conditions as specified.
Warranty Exclusions
While we stand behind our products, this warranty does not cover:
1. Improper Installation and Usage
- Valve and Air Spring Installation – Damage caused by improperly tightened valves, cross-threading, or the use of non-standard tools.
- Incorrect Inflation Practices – Issues resulting from inflating air springs without proper vehicle support, leading to uneven pressure or damage.
- Unauthorized Modifications – Any alterations to the air suspension system not recommended by VIGOR AIR RIDE, which may compromise its integrity.
2. Misuse, Abuse, or Neglect
- Exceeding Load Capacities – Damage from overloading beyond the system’s specified weight capacity.
- Lack of Maintenance – Failure to perform routine checks and maintenance, leading to preventable wear and tear.
- Improper Usage – Using the air suspension system in extreme off-road conditions for which it was not designed.
3. External Causes and Environmental Factors
- Accidents and Collisions – Damage caused by external impacts, road accidents, or collisions.
- Exposure to Harmful Substances – Corrosion or deterioration due to contact with chemicals, extreme temperatures, or solvents.
- Water Damage – Issues resulting from water infiltration causing rust or corrosion.
4. Normal Wear and Tear
- Age-Related Deterioration – Expected wear and tear over time under normal conditions.
- Cosmetic Damage – Minor dents, scratches, or other aesthetic imperfections that do not affect product performance.
Warranty Claim Requirements
To process any warranty claim, customers must provide proof of installation by an ASE-certified technician. This ensures the product was properly installed and used under the recommended conditions.
30-Day Money-Back Guarantee
We also offer a 30-day money-back guarantee for customers who are not satisfied with the product’s performance. To qualify for a refund:
- Proof of installation by an ASE-certified technician is required.
- Shipping fees are non-refundable.
- For orders that included free shipping, the original shipping costs will be deducted from the refund amount.
Additional Warranty Terms
- Each order is entitled to one complimentary replacement service as per our policy.
- This warranty is non-transferable and applies only to the original purchaser.
- For optimal performance and longevity, we recommend following our installation, usage, and maintenance guidelines.
For any questions regarding installation, proper usage, or warranty claims, our dedicated customer support team is available to assist you.